WHAT IF MY PACKAGE IS RETURNED?
Every once in a while a package is damaged in shipment and is unable to be delivered. In event of this rare occurrence the package will be returned to us. Once it arrives back to us, our team will reach out to discuss if credit will need to be issued or if a new package will be sent.
WHAT IF MY PACKAGE HAS CONCEALED DAMAGE?
If you receive damaged items, whether it be damaged jar or other issues, please reach out to us at customer.support@gielowpickles.com or use our contact form. We’ll do whatever we can to make things right. If you’re able to, we always appreciate receiving photographs so we can take it up with shipper. While rare, occasionally a product we make might not be what you expected. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture or flavor. You should never receive a product that has expired, but if something tastes off please let us know.
WHERE CAN WE SHIP?
We ship to all 48 Lower States (excluding Hawaii and Alaska). We ship some perishable products in coolers with cold gel packs that needs to be refrigerated upon arrival. If you have shipping that needs to be done to other areas you can always email or call to discuss what shipping options might be able to be done.